Manager 1, Retail Store

$53,078 - $88,463/Yr

Comcast - Owings Mills, MD

Full-time - Mid Level

Owings Mills, MD

11-50 employees

Broadcasting and Content Providers

About the position

The position is responsible for delivering an exceptional customer experience while managing a retail store team. The role focuses on achieving financial targets and customer satisfaction scores through effective operational and financial controls. The manager will hire, coach, and evaluate team members, develop performance plans, and implement processes to enhance departmental efficiency.

Responsibilities

• Deliver a world-class customer and employee experience, achieving sales goals and running an operationally sound business.
• Select the best talent and inspire them daily with a focus on development, feedback/coaching, sales and service excellence, training, and personal accountability.
• Communicate business initiatives, performance standards, and process/policy know-how to strive for high performance and compliance.
• Leverage the net promoter system (NPS) to monitor customer feedback and improve the in-store experience.
• Manage merchandising, brand resets, and training compliance in-store.
• Coach and develop team members on how to position all company products with customers.
• Efficiently run in-store operations including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Ensure appropriate staffing levels and efficient scheduling.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relative work experience.
• Strong leadership and customer experience skills.

Nice-to-haves

• Experience in retail sales and store management.

Benefits

• Competitive base pay with potential for significant commission.
• Best-in-class benefits including health, dental, and vision insurance.
• Support for physical, financial, and emotional well-being through various programs.