Intuit - San Diego, CA
posted 24 days ago
The Manager of Change Management and Expert Readiness at Intuit is responsible for leading efforts to develop and implement change and readiness processes that ensure the customer service team is equipped to deliver exceptional service. This role involves establishing and managing processes that facilitate rapid and scalable changes, advocating for expert readiness in product and process launches, and engaging with leadership to provide updates on readiness initiatives. The manager will oversee a team of change readiness leaders, managing their assignments and prioritizing change requests.