Intuit - San Diego, CA
posted 3 months ago
The Small Business & Self Employed Group (SBSEG) at Intuit is the largest business unit, generating over $5 billion in revenue. This group is dedicated to empowering millions of customers globally through the QuickBooks ecosystem, which includes a wide range of solutions such as accounting, payments, payroll, customer engagement, marketing automation, lending, e-commerce, and time tracking. The organization is on a transformative journey to create an innovative, end-to-end customer growth platform tailored for small and mid-market businesses. This platform aims to help businesses establish an online presence, market effectively, manage customer relationships, gain insights and analytics, receive payments, access capital, pay employees, optimize cash flow, maintain organization, and ensure compliance, all while having expert support readily available. We are in search of a Senior Manager of Customer Experience for the Money Portfolio, someone who is passionate about challenging the status quo and is committed to simplifying and enhancing every customer interaction. This role is pivotal in championing world-class customer experiences that drive prosperity for our customers. As a Customer Experience Leader within the SBSEG Customer Success Team, you will play a crucial role in developing Intuit QuickBooks offerings through innovation and a deep understanding of customer needs. This position reports to the SBSEG Customer Experience Group Manager for SMB Online Services, specifically focusing on Workforce Solutions and Money portfolios. The role can be based in Mountain View, CA; San Diego, CA; or Tucson, AZ.