Datadog - Denver, CO
posted 3 months ago
As a Manager 2 in Federal Support Engineering at Datadog, you will play a pivotal role in leading a team of Federal Support Engineers and their managers. Your primary responsibility will be to manage, develop, coach, and mentor your team, ensuring they effectively respond to client requests, reproduce and troubleshoot issues, and navigate Datadog's extensive suite of over 400 integrations. You will be accountable for your team's performance, conducting performance reviews, managing performance plans, and addressing any employee relations issues that may arise. In collaboration with senior leadership in the Support team, you will oversee team projects and initiatives aimed at enhancing productivity and refining processes. You will also work closely with Engineering, Product Managers, Account Executives, and Customer Success Managers to manage GovCloud feature requests and ensure product quality. Your role will involve partnering with the Federal Support Director on hiring, onboarding, and training initiatives to attract and retain top talent. You will guide your team through technical training, certifications, and additional learning opportunities, driving projects that improve team productivity and processes. Furthermore, you will collaborate with internal teams and customers on high-priority escalations, serving as a resource to resolve issues as necessary. This position requires a passion for people management and mentorship, along with a self-motivated and detail-oriented approach to continuous learning and improvement.