Manager 2, Federal Support Engineering - New York

Datadog - New York, NY

Full-time - Manager

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Manager 2 in Federal Support Engineering at Datadog, you will play a pivotal role in leading a team of Federal Support Engineers and their managers. Your primary responsibility will be to manage, develop, coach, and mentor your team, ensuring they effectively respond to client requests, troubleshoot issues, and navigate Datadog's extensive suite of over 400 integrations. You will be accountable for your team's performance, conducting performance reviews, managing performance plans, and addressing any employee relations issues that may arise. In collaboration with senior leadership in the Support team, you will oversee various team projects and initiatives aimed at enhancing productivity and refining processes. You will also work closely with Engineering, Product Managers, Account Executives, and Customer Success Managers to manage GovCloud feature requests and ensure product quality. Your role will involve partnering with the Federal Support Director to facilitate hiring, onboarding, and training processes, while also focusing on retaining top talent within your team. You will guide your team through technical training, certifications, and additional learning opportunities, driving projects that improve team productivity and operational procedures. Furthermore, you will collaborate with internal teams and customers on high-priority escalations, serving as a resource to resolve issues that may arise from your team members. This position requires a passion for people management and mentorship, along with a commitment to continuous learning and improvement.

Responsibilities

• Manage, develop, coach and mentor Federal Support Engineers and/or people managers and their teams.
• Oversee team accountability and performance, including performance reviews and employee relations issues.
• Partner with senior leadership to improve team productivity and processes.
• Collaborate with Engineering, Product Managers, AE's, and CSM's on GovCloud feature requests and product quality.
• Assist in hiring, onboarding, and training top talent with the Federal Support Director.
• Guide the team through technical training and development needs.
• Drive initiatives to enhance team productivity and processes.
• Collaborate on high-priority escalations and act as a resource for team members.

Requirements

• Previous experience leading a team, including managing other managers.
• Self-motivated and detail-oriented with a desire for continuous learning.
• Critical thinking skills with a client-centric approach and data-driven decision-making.
• Basic programming experience and knowledge of Linux.
• Ability to handle a rotating pager/on-call schedule for incidents and business-critical issues.

Nice-to-haves

• Active contribution to open-source projects and the Engineering Community.

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs)
• Employee stock purchase plan (ESPP)
• Continuous professional development and product training
• Inclusive company culture with Community Guilds and Inclusion Talks
• Healthcare and dental benefits
• Parental planning and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan