Datadog - San Francisco, CA
posted 3 months ago
As a member of Datadog's Technical Solutions team, you will play a crucial role in enabling the company's worldwide growth by educating potential clients and ensuring the success of existing customers. This position involves sharing your technical and product expertise through various channels, including multi-channel technical support, product demonstrations, and presentations. You will be joining a dynamic team and a company that values collaboration, creativity, and a strong office culture. Datadog operates as a hybrid workplace, allowing employees to create a work-life harmony that suits their individual needs. In this role, you will manage, develop, coach, and mentor a team of Technical Support Engineers (TSEs) who are responsible for responding to client requests, reproducing and troubleshooting issues, and exploring Datadog's extensive integrations. You will take ownership of your team's accountability and performance, working closely with upper management to facilitate performance reviews, performance plans, and address any employee relations issues that may arise. Additionally, you will ensure the successful training and onboarding of new hires, guiding them through technical training, certifications, and other learning and development opportunities. Your responsibilities will also include building out documentation and knowledge base articles for various technologies, driving projects or initiatives aimed at improving team productivity, processes, or procedures, and collaborating with internal teams and customers on high-priority escalations. You will act as a resource to resolve escalations from team members as necessary, ensuring that the team operates efficiently and effectively.