Manager 3 Sales Support

$199,500 - $270,000/Yr

Intuit - Texas City, TX

Full-time - Senior

Texas City, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit's Global Business Solutions Group (GBSG) is seeking a Contact Center Operations Manager to lead the execution of customer acquisition and growth strategies for Small Business customers. This high-energy role operates in a fast-paced environment, focusing on operational excellence and process improvement across GBSG Sales.

Responsibilities

• Lead the execution of customer acquisition and growth strategies through sales consultants.
• Drive operational excellence and process improvement initiatives across the organization.
• Utilize key metrics to assess performance and identify priorities for improvement.
• Develop and implement service delivery models, establishing performance metrics and staffing requirements.
• Identify and lead large-scale strategic initiatives to enhance customer experience and business outcomes.
• Create and maintain an inclusive team environment that fosters high performance.

Requirements

• 7+ years of leadership experience in customer experience and operations management.
• Proven track record of driving organizational transformation and challenging the status quo.
• Experience leading Direct Sales programs with a focus on measurable business outcomes.
• Cross-functional leadership experience with the ability to influence at all levels.
• Strong talent management skills with a history of developing high-performing teams.
• Excellent written and verbal communication skills, capable of simplifying complex issues.
• Bachelor's degree in a relevant field or equivalent experience.