Manager Account Resolution

Apria Healthcare - Harrisburg, PA

Part-time,Full-time - Manager

Harrisburg, PA

10,001+ employees

Rental and Leasing Services

About the position

The Manager, Account Resolution at Apria Healthcare is responsible for overseeing a team focused on improving operational processes and enhancing the employee and patient experience. This role emphasizes cultivating a positive work culture, setting clear goals, and motivating team members to achieve their fullest potential while ensuring effective management of unbilled activities in the designated market.

Responsibilities

• Manage day-to-day operational team in unbilled activity for the designated market.
• Provide guidance and leadership to direct reports to ensure effective team environments through efficient leadership, motivational and organizational methods.
• Act as a liaison with Support teams to oversee development and delivery of internal programs to ensure consistency in business operations.
• Initiate and monitor performance improvement plans to ensure established operational targets are met.
• Monitor trends in all transactional activities to determine where efficiencies may be gained through process improvement.
• Provide accountability for market account resolution team, coach, and develop staff.
• Conduct strategic needs assessments to determine support and ensure the teams are highly motivated to achieve the best outcomes for our patients, referral sources, and other clients.

Requirements

• Bachelor's degree required
• 5-7 years of proven work experience as a team leader or supervisor.
• Experience and understanding of systems and reimbursement methodologies in the Healthcare industry.
• In-depth knowledge of performance metrics.
• Outstanding verbal and written communication skills.
• Exemplary relationship building and team player skills.
• Accomplished problem solver with creative yet pragmatic approach.
• Strong results driver with ability to manage simultaneous projects.
• Excellent strategic thinking and decision-making skills.

Nice-to-haves

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• Intermediate level mathematical proficiency.

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company