Manager, Administrative Services for Campus Operations

Kennesaw State University - Kennesaw, GA

Full-time - Mid Level

Kennesaw, GA

Educational Services

About the position

The Manager of Administrative Services for Campus Operations at Kennesaw State University is responsible for overseeing administrative staff and support functions within the department. This role involves managing customer service interactions, ensuring effective communication, and refining office procedures to comply with university policies. The manager will also handle budget-related processes and provide executive support as needed, contributing to the overall efficiency and effectiveness of campus operations.

Responsibilities

• Serves as the primary point of contact for customer inquiries, complaints, and service requests related to Campus Operations.
• Monitors customer service interactions and provides feedback to staff to improve service quality.
• Utilizes customer feedback to inform continuous improvement initiatives.
• Oversees the management of the facilities email and service portal, including tracking and resolving service requests as applicable.
• Keeps the KSU community informed about ongoing projects, event disruptions, scheduled maintenance, and any service disruptions through clear and timely communications.
• Assists with office management, including administrative and clerical duties as needed.
• Supervises assigned staff to ensure administrative support across departments.
• Manages administrative support within the department, including hiring, performance management, workload distribution adjustments, ensuring adequate departmental support, and managing attendance and time approval.
• Refines office procedures to ensure compliance with USG policies and procedures and develops documents for new administrative procedures.
• Ensures effective communication standards are maintained within the department including the establishment of meeting and communication guidelines.
• Manages purchasing and budget-related transactions, including monitoring and documenting purchases, validating Purchasing Card (Pcard) forms, processing travel requests and reports, and other related transactions.
• Provides administrative support for assigned leaders and departments as needed.

Requirements

• Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
• Five (5) years of related work experience including a minimum of three (3) years of supervisory experience.

Nice-to-haves

• An advanced degree from an accredited institution of higher education in a related field.
• Previous experience providing administrative support at an institution of higher learning.