Manager Ambulatory Access Operations

UW Health - Madison, WI

Full-time - Manager

Madison, WI

Educational Services

About the position

The Manager of Ambulatory Access Operations at UW Health is responsible for leading and enhancing the ambulatory access program across multiple specialties. This role focuses on cultivating team engagement, building strong relationships with staff and providers, and managing strategic initiatives related to patient scheduling and access. The position is integral to ensuring excellence in patient care and operational efficiency within the healthcare setting.

Responsibilities

• Cultivate team engagement and a culture of excellence through active coaching and mentoring for supervisors and their teams.
• Build and maintain strong working relationships with staff, leaders, and providers to ensure success of the ambulatory access program in multiple specialties.
• Manage projects for system level strategic initiatives related to access and patient scheduling.

Requirements

• Bachelor's Degree in business, healthcare administration or related field.
• 5 years of experience in a health care setting, including at least one (1) year of related experience in a leadership role.
• Experience with a hospital-based computer system (preferably Epic).

Nice-to-haves

• Master's Degree in business, healthcare or related field.
• Supervisory experience in Access Services, Registration, Patient Accounting, or Clinic Operations.
• Certification in Epic Prelude and/or Cadence.
• Project management certification (PMP, PRINCE 2, Agile, other).
• Lean Six Sigma Certification.

Benefits

• Health and dental insurance
• Paid time off
• Retirement plans
• Options for a variety of schedules and shifts that offer flexibility
• Access to UW Health's Wellness Options at Work
• Tuition benefits eligibility after one year of employment.