Manager, Asset Protection

Macy's - King of Prussia, PA

Full-time - Manager

King of Prussia, PA

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future through bold representation and inclusivity. The Manager of Asset Protection plays a crucial role in overseeing one of our highest shortage locations, which comes with an elevated scope of responsibility. This position may involve managing executive direct reports, increased staff levels, and addressing significant shortage risks. As the subject matter expert in Asset Protection and Shortage Reduction Strategies, the Manager will leverage their expertise to support the company's overarching goal of achieving top-line results. In this role, you will lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs. Building strong relationships with Store, Division, and Regional leaders is essential to gain support for achieving shortage goals. You will also manage and monitor internal and external theft investigations, apprehensions, and recoveries, while analyzing theft trends using available Asset Protection reports, systems, and technology. Establishing a high level of shortage awareness and effectiveness, as determined by audit results, is a key responsibility. You will ensure that all Asset Protection policies and procedures are thoroughly understood and executed effectively by the Asset Protection team. Customer service is paramount at Macy's, and as a Manager, you will uphold our commitment to diversity, inclusion, and respect. You will role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience. This includes maintaining merchandise protection standards, conducting audits, and driving a culture of awareness focused on prevention. You will also manage high-profile incidents and participate in visits with senior leadership. People management is another critical aspect of this role. You will recruit and develop qualified Asset Protection talent, fostering a culture that values retention, career development, and succession planning. Achieving results through managing others, including direct reports, is essential. You will play an influential role in developing high-potential leaders and lead innovative projects while addressing colleague concerns in a fair manner. Building partnerships with local law enforcement and community leaders will also be part of your responsibilities, supporting Macy's brand values and community service opportunities.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available Asset Protection reports, systems, and technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all Asset Protection policies and procedures are thoroughly understood and executed effectively by the Asset Protection team.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct Asset Protection audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.

Requirements

• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.
• Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Nice-to-haves

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• 3-5 years of prior Asset Protection management experience.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results