Manager, Asset Protection

$58,850 - $98,340/Yr

Macy's - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future through bold representation and inclusivity. The Manager of Asset Protection plays a crucial role in overseeing one of our highest shortage locations, which comes with an elevated scope of responsibility. This position may involve managing executive direct reports, increased staff levels, and addressing significant shortage risks. As the subject matter expert in Asset Protection and Shortage Reduction Strategies, the Manager will leverage their experience to support the company's overarching goal of achieving top-line results. In this role, the Manager will lead the store's executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs. Building strong relationships with Store, Division, and Regional leaders is essential to garner support for achieving shortage goals. The Manager will also be responsible for managing and monitoring internal and external theft investigations, apprehensions, and recoveries, while analyzing theft trends using available Asset Protection reports, systems, and technology. A high level of shortage awareness and effectiveness will be established through regular audits and adherence to Asset Protection policies and procedures. Customer service is a priority, and the Manager will uphold Macy's commitment to diversity, inclusion, and respect in every interaction. They will role model exemplary service and lead the Asset Protection team to ensure an outstanding shopping experience. This includes maintaining merchandise protection standards, conducting audits, and driving a culture of awareness focused on prevention. The Manager will also handle proprietary and sensitive information, manage high-profile incidents, and participate in visits with senior leadership. People management is a key aspect of this role, as the Manager will recruit and develop qualified Asset Protection talent, fostering a culture that values retention and career development. They will lead innovative projects, address colleague concerns fairly, and build partnerships with local law enforcement and community leaders. Regular attendance and punctuality are expected, as is a commitment to the company's values and community service opportunities.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available Asset Protection Reports, Systems, and Technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all Asset Protection policies and procedures are thoroughly understood by the Asset Protection team and executed effectively.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct Asset Protection audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.

Requirements

• High School Diploma or GED is required.
• 3-5 years of prior Asset Protection management experience is necessary.
• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Clear and concise communication skills, both verbal and written.
• Capacity to handle high-pressure situations with professionalism and composure.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines.

Nice-to-haves

• Experience in retail management or loss prevention is a plus.
• Familiarity with surveillance systems and technology used in asset protection.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Resources for continuous learning, career growth, and leadership development
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities