Manager, Asset Protection

Macy's - Dunwoody, GA

Full-time - Manager

Dunwoody, GA

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. The Manager, Asset Protection plays a crucial role in overseeing one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher sales volume, or significant shortage risk. This position serves as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, and the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results. In this role, the Manager will lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs. They will develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals. The Manager will also manage and monitor internal and external theft investigations, apprehensions, and recoveries, analyzing theft trends through the utilization of available AP Reports, Systems, and Technology. Establishing a high level of shortage awareness and effectiveness determined by audit results is key, as is ensuring that all AP policies and procedures are thoroughly understood and executed effectively by the AP team. The Manager will also uphold Macy's commitment to diversity, inclusion, and respect, role modeling exemplary service and leading the Asset Protection team to provide an outstanding shopping experience. They will ensure that selling floor merchandise protection standards are maintained, conduct AP audits, and drive an awareness culture focused on prevention by educating the store population on Asset Protection best practices. Additionally, the Manager will handle proprietary, sensitive, and confidential information, manage high-profile incidents, and participate in visits with senior leadership. Recruiting and developing qualified Asset Protection talent is another critical aspect of this role. The Manager will create and support a culture that values retention, career development, and succession planning, achieving results through managing others, including direct reports who are often hourly colleagues and leaders. They will play an influential role in the development of high-potential leaders and lead innovative projects while fostering idea sharing among peers. Establishing themselves as an influential leader and addressing colleague concerns in a reasonable and fair manner consistent with the company's values is essential.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.
• Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning.
• Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
• Play an influential role in the development of high-potential leaders.
• Lead innovative projects and foster idea sharing among peers.
• Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.

Requirements

• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values and fostering a positive work environment.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.
• Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Nice-to-haves

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• 3-5 years of prior Asset Protection management experience.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results