Manager, Asset Protection

$61,525 - $102,810/Yr

Macy's - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

General Merchandise Retailers

About the position

At Macy's, Inc., we are committed to creating a brighter future with bold representation for all. The Manager of Asset Protection plays a crucial role in overseeing one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher sales volume, or significant shortage risk. This position serves as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, and the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results. In this role, the Manager will lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs. They will develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals. The Manager will also manage and monitor internal and external theft investigations, apprehensions, and recoveries, while analyzing theft trends through the utilization of available Asset Protection reports, systems, and technology. Establishing a high level of shortage awareness and effectiveness determined by audit results is a key responsibility, as is ensuring that all Asset Protection policies and procedures are thoroughly understood and executed effectively by the Asset Protection team. The Manager will also uphold Macy's commitment to diversity, inclusion, and respect, ensuring that the Asset Protection team provides an outstanding shopping experience. They will maintain safety awareness and a safe shopping and work environment for customers and colleagues, handle proprietary and sensitive information, and manage high-profile incidents and special event management. Additionally, the Manager will recruit and develop qualified Asset Protection talent, creating a culture that values retention, career development, and succession planning. They will play an influential role in the development of high-potential leaders and lead innovative projects while fostering idea sharing among peers.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available Asset Protection reports, systems, and technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all Asset Protection policies and procedures are thoroughly understood and executed effectively by the Asset Protection team.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct Asset Protection audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.

Requirements

• 3-5 years of prior Asset Protection management experience.
• High school diploma or GED.
• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology.
• Clear and concise communication skills, both verbal and written.
• Capacity to handle high-pressure situations with professionalism and composure.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines.

Nice-to-haves

• Experience in succession planning.
• Ability to manage heavy lifting and physical demands of the job.

Benefits

• Store discount
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching