Manager, Asset Protection

$53,500 - $89,400/Yr

Macy's - Towson, MD

Full-time - Manager

Towson, MD

General Merchandise Retailers

About the position

The Manager, Asset Protection at Macy's, Inc. plays a crucial role in overseeing one of the highest shortage locations, which comes with an elevated scope of responsibility. This position may involve managing executive direct reports and increased staff levels, as well as addressing higher sales volume and significant shortage risks. The individual in this role serves as the subject matter expert on Asset Protection and Shortage Reduction Strategies, which is essential for supporting the overall company goal of achieving topline results. In this position, the Manager will lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs. Building relationships with Store, Division, and Regional leaders is key to gaining support for achieving shortage goals. The Manager will also manage and monitor internal and external theft investigations, apprehensions, and recoveries, while analyzing theft trends through the utilization of available Asset Protection reports, systems, and technology. Establishing a high level of shortage awareness and effectiveness, as determined by audit results, is a critical responsibility. The Manager will ensure that all Asset Protection policies and procedures are thoroughly understood and executed effectively by the Asset Protection team. Additionally, the Manager will uphold Macy's commitment to diversity, inclusion, and respect, ensuring that these ideals are reflected in every interaction with customers and associates. They will role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience. Maintaining safety awareness and a safe shopping and work environment is paramount, as is handling proprietary, sensitive, and confidential information. The Manager will also participate in visits with senior leadership and manage high-profile incidents and special event management. The role requires recruiting and developing qualified Asset Protection talent, creating a culture that values retention, career development, and succession planning. The Manager will achieve results through managing others, including direct reports, and will play an influential role in the development of high-potential leaders. They will lead innovative projects and foster idea sharing among peers, establishing themselves as an influential leader within the organization.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.
• Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning.
• Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
• Play an influential role in the development of high-potential leaders.
• Lead innovative projects and foster idea sharing among peers.
• Establish yourself as an influential leader.
• Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company.
• Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.

Requirements

• High School Diploma or equivalent is encouraged.
• 3-5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Clear and concise communication skills, both verbal and written.
• Capacity to handle high-pressure situations with professionalism and composure.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines.

Nice-to-haves

• Experience in retail management or loss prevention is a plus.
• Knowledge of local laws and regulations related to asset protection and theft prevention.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.