Manager, Asset Protection

Macy's - Austin, TX

Full-time - Mid Level

Austin, TX

General Merchandise Retailers

About the position

The Manager, Asset Protection at Macy's plays a crucial role in overseeing one of the highest shortage locations, which comes with an elevated scope of responsibility. This position may involve managing executive direct reports, increased staff levels, and addressing significant shortage risks. As the subject matter expert on Asset Protection and Shortage Reduction Strategies, the Manager is essential in supporting the company's overall goal for topline results. The role requires a proactive approach to shortage prevention and awareness, ensuring that all policies and procedures are effectively understood and executed by the Asset Protection team. In this position, the Manager will lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention programs. Building strong relationships with Store, Division, and Regional leaders is vital to gain support for achieving shortage goals. The Manager will also be responsible for managing and monitoring internal and external theft investigations, analyzing theft trends, and establishing a high level of shortage awareness based on audit results. Additionally, the role involves managing payroll expenses and supporting the annual inventory process, focusing on significant shortage opportunities to develop impactful action plans. The Manager is expected to uphold Macy's commitment to diversity, inclusion, and respect, ensuring that these ideals are reflected in every interaction with customers and associates. They will role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience. Maintaining safety awareness and managing high-profile incidents are also key responsibilities. The Manager will participate in visits with senior leadership and play an influential role in developing high-potential leaders within the team. Overall, this position requires a dedicated individual who can lead innovative projects, foster idea sharing, and address colleague concerns fairly while supporting Macy's brand values and community service opportunities.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Uphold Macy's commitment to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.
• Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning.
• Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
• Play an influential role in the development of high-potential leaders.
• Lead innovative projects and foster idea sharing among peers.
• Establish yourself as an influential leader.
• Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company.
• Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
• Support Macy's Brand values, including the commitment to community service opportunities and ‘Give Back' opportunities.
• Maintain regular, dependable attendance, and punctuality.

Requirements

• High School Diploma or equivalent is encouraged.
• 3-5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams to achieve shortage prevention goals.
• Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders.
• Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Clear and concise communication skills, both verbal and written.
• Capacity to handle high-pressure situations with professionalism and composure.
• Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines.

Nice-to-haves

• Experience in retail management or operations is a plus.
• Knowledge of local laws and regulations related to asset protection and theft prevention.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results