Manager Assistant (Chief-of-Staff) for the Finance & GSM Technology Organization

$80,000 - $155,000/Yr

American Express - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Manager Assistant (Chief-of-Staff) for the Finance & Global Supply Management Technology Organization at American Express plays a crucial role in organizing key business processes, supporting strategic decision-making, and enhancing colleague engagement. This position reports directly to the Unit CIO and is integral to the Leadership Team, focusing on budget management, talent management, communications, and process improvement within the organization.

Responsibilities

• Influence and observe how strategic decisions are made within the organization.
• Prepare presentations to communicate strategy and vision, providing recommendations for areas of improvement.
• Implement a communications strategy for the organization.
• Develop information structures and processes for visibility and timely updates on initiatives and deliverables.
• Organize and facilitate leadership meetings, calls, and forums, managing content and agendas.
• Run major annual talent management processes such as talent assessment and performance management.
• Coordinate and contribute to impactful presentations and activities like town halls and strategic projects.
• Cultivate strong relationships and open lines of communication with team members.
• Own an effective communication strategy to maximize employee engagement and drive a sense of belonging.
• Identify opportunities to improve processes and performance across the organization.
• Support colleague processes, including recruitment and training oversight.
• Oversee communication and engagement strategy for FGT.

Requirements

• Strong communication and organizational skills.
• Proven ability to solve problems and plan long-term projects.
• Experience in creating engaging and informative presentations.
• Ability to collaborate effectively with diverse stakeholders.
• Proven track record of managing multiple priorities and meeting deadlines.
• Ability to work independently and influence without direct authority.
• Commitment to fostering an inclusive team culture.
• Strong understanding of financial management and data analysis.

Nice-to-haves

• Proven flexibility when faced with changing priorities.
• Ability to handle confidential information with discretion.
• Willingness to manage various requests within tight timelines.
• Capability to keep teams aligned and on target while re-evaluating importance and urgency.
• Passion for creating a fun and inclusive work environment where high-performing, diverse teams can thrive.
• Knowledge of Finance and Global Supply Management processes is a plus.
• Bachelor's degree or equivalent experience preferred.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities