Manager, B2B Sales

Concentrix - Brunswick, GA

Full-time - Manager

Brunswick, GA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Sales Manager is responsible for leading a sales team to drive revenue generation and business growth. This role involves managing strategic client relationships, ensuring team performance, and fostering a high level of customer satisfaction. The Sales Manager will also be accountable for sales forecasting, data accuracy in CRM systems, and addressing client issues promptly.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Remove roadblocks and help the team resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity, conducting weekly performance reviews and coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for specific territories
• Stay current on developments in client services and within the market, ensuring the team is informed on the latest trends
• Act as a point of escalation for clients and respond promptly to any issues
• Maintain balanced communication with the Sales Director and external clients to foster strategic client relationships
• Work with client contacts on reporting and forecasting
• Ensure team understanding of operating plan targets, sales targets, and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Build business relationships with all partners to ensure customer expectations are met

Requirements

• 3+ years proven work experience in a sales leadership role
• Preferred: Sales leadership in a B2B environment
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change management skills

Benefits

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Modern, state-of-the-art office setting
• Programs and events that support diversity, equity, and inclusion
• A range of other perks and benefits