BH Management - Newark, NJ
posted 9 days ago
Full-time - Senior
Newark, NJ
501-1,000 employees
Real Estate
About the position
The Behavioral Health Subject Matter Expert is responsible for developing strategic approaches to behavioral health management at both market and account levels. This role involves establishing relationships with key accounts, ensuring contract compliance, and leading cross-functional teams to achieve client commitments. The expert will also oversee the development and implementation of behavioral health product sales strategies, while maintaining account satisfaction and supporting internal customer needs.
Responsibilities
- Leads Client Liaison team through management, development, and training of staff; develops and monitors goals; conducts annual performance reviews, and administers salaries for the staff.
- Oversees annual sales and account management reporting cycle and ensures BH team preparedness for external presentations including all materials.
- Creates and maintains partnerships with internal and external customers through the development, implementation, and execution of BH strategic business plans that support client upsell and retention of profitable relationships for all lines of business.
- Represents Horizon Behavioral Health at various external meetings and calls, including sales presentations and operational meetings.
- Understands client structure and culture to apply knowledge in business and retention planning for behavioral health services.
- Manages VIP cases and requests for elevated customer support; works cross-divisionally to resolve complex customer issues.
- Maintains relationships with key decision makers internally and externally, including CBU leadership and client account leadership.
- Serves as client consultant regarding BH regulatory environment and compliance requirements.
- Provides active team leadership in addressing and resolving customer issues and complaints.
- Identifies opportunities, develops, and implements programs and solutions utilizing organizational resources.
- Creates ongoing and ad-hoc client reporting related to BH programs and services as needed.
- Oversees analysis of data and reporting and executive summary development.
- Prepares and supports presentation of customer reports with meaningful analytics, trending, and recommendations for program improvement.
- Ensures all client reports have an executive summary and explanation of data.
- Provides in-person and virtual trainings for clients and internal team members around BH challenges, programs, and services.
- Ensures BH customer and account-facing services are provided in a consistent timely fashion.
- Demonstrates the value of BH solutions and identifies opportunities for upselling additional services.
- Responds to RFPs for new and existing business related to BH and supports CBU on all renewal activities.
- Owns overall account satisfaction related to behavioral health operations.
- Stays abreast of market trends and assists with development of strategic approach to management of corporate accounts.
- Responsible for BH education, implementation, and monitoring of relationships with ASO clients.
- Creates BH presentation materials and facilitates client presentations and meetings.
Requirements
- High School Diploma/GED required.
- Bachelor's degree or relevant experience in lieu of degree.
- Master's degree preferred.
- Minimum of 10 years managed behavioral healthcare or related experience required.
- Advanced experience in account management and customer relations.
Nice-to-haves
- Familiarity with contracting concepts.
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k retirement savings plan
- Paid holidays
- Flexible scheduling options
- Professional development opportunities
