Manager, BizOps

Mastercard - O'Fallon, MO

Full-time - Manager

O'Fallon, MO

Credit Intermediation and Related Activities

About the position

The Manager, BizOps role at Mastercard focuses on ensuring the stability and health of the company's products through effective Business Operations Site Reliability Engineering (SRE). This position is responsible for fostering developer ownership, supporting application build phases, and creating operational standards to enhance product resilience and performance. The role emphasizes collaboration with cross-functional teams to optimize system behavior and monitoring, ultimately driving innovation and better business results.

Responsibilities

• Serve as the primary contact responsible for the overall application health, performance, and capacity.
• Support services before they go live through system design consulting, capacity planning, and launch reviews.
• Partner with development and product teams to establish monitoring and alerting strategies for new applications.
• Ensure application scalability, performance, and resilience as the primary contact for Site Reliability Engineering.
• Practice sustainable incident response and conduct blameless post-mortems to optimize recovery times.
• Automate data-driven alerts to proactively escalate issues and work with development teams to establish SLOs.
• Engage in the entire lifecycle of services from inception to deployment and refinement.
• Support the application CI/CD pipeline and lead DevOps automation best practices.
• Analyze ITSM activities and provide feedback to development teams on operational gaps.

Requirements

• BS degree in Computer Science or related technical field involving coding, or equivalent practical experience.
• Exposure to coding or scripting.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Strong communication skills and a systematic problem-solving approach.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Ability to learn and take on challenging opportunities as part of a diverse project team.
• Comfortable collaborating with cross-functional teams to ensure system behavior is understood.

Nice-to-haves

• Coding experience in C++, Java, Python, or Go.
• Experience with cloud-native tooling and orchestration technologies, preferably Kubernetes.
• Familiarity with monitoring tools such as Splunk or Dynatrace.
• Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot.
• Experience in production support environments and ITIL processes.
• Familiarity with CI/CD tools like Git/BitBucket, Jenkins, Maven, and Chef.

Benefits

• Medical, prescription drug, dental, and vision insurance
• Disability and life insurance
• Flexible spending account and health savings account
• 16 weeks new parent leave
• Up to 20 paid days bereavement leave
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits