Manager, Business Development Inside Sales

About the position

The Manager, Business Development-Inside Sales is responsible for developing business growth in the new and existing small to medium customer segment across the On-Demand, International Freight Forwarding and Domestic over the road (truckload, LTL, intermodal) segment. This role involves identifying opportunities, determining and presenting appropriate transportation solutions based on customer service needs, and managing the Customer Transition & Integration (CTI) functions. The manager will oversee sales processes, manage sales activity in the CRM, and develop strategic plans to grow revenue from small and medium-sized accounts. Additionally, the role includes coaching junior team members, tracking key performance metrics, collaborating with other departments, and staying informed about market trends to adjust sales strategies accordingly.

Responsibilities

• Identifies the opportunity, determines, and presents the appropriate transportation solution based on customers service needs and overall potential.
• Controls and directs the Customer Transition & Integration (CTI) functions through deep understanding of operations, pricing/RFQ/RFP, carrier selection, routing, CBP and other government agencies.
• Manages sales processes across all opportunities to meet and exceed revenue goals and KPI's.
• Oversees sales activity in the CRM and communicates with all stakeholders.
• Develop and execute strategic plan to grow revenue from small and medium-sized accounts, aligning with overall company objectives and sales targets.
• Work closely with operations and sales support departments to ensure smooth handling of shipments and positive customer experience.
• Coach and mentor junior team members to help them succeed and achieve their goals.
• Accountable for key performance metrics to track progress, identify areas for improvement, and drive continuous sales performance enhancements.
• Collaborate closely with other departments to optimize sales processes, enhance customer experience, and drive customer growth and retention.
• Stay informed about market trends, competitor activities, and industry developments to adjust business development inside sales strategies.
• Prepare and present regular reports and updates to management on sales performance, forecasts, and strategic initiatives.

Requirements

• 3+ years related sales or inside sales experience.
• Bachelor's degree in business administration, Sales, Marketing, or related field preferred.
• Intimate knowledge of international transportation industry including US Customs & Border protection.
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel.
• Detailed organizational and excellent time management skills.
• Must be able to think and react quickly with a sense of urgency to time sensitive problem situations.
• Excellent interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Proficiency in CRM software, sales analytics tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Results-oriented mindset with a track record of driving revenue growth and achieving business objectives.

Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay