Manager Business Intelligence

$104,800 - $144,300/Yr

Humana - Oklahoma City, OK

Full-time - Manager

Remote - Oklahoma City, OK

Insurance Carriers and Related Activities

About the position

The Manager, Business Intelligence for Membership and Plan Services plays a crucial role in supporting the operational teams involved in account services, enrollment, billing, and reconciliation. This position focuses on automating processes, identifying insights, and solving complex business challenges through data analysis. The individual will lead a team, communicate findings to key decision-makers, and drive results to enhance member experience.

Responsibilities

• Lead and develop a team focused on strategic understanding of install administration, enrollment, billing & reconciliation data, insight generation, automation, and storytelling.
• Manage and prioritize requests from team members and cross-functional partners, setting realistic expectations and communicating priorities regularly.
• Collaborate with Operations, Business Intelligence teams, Database teams, and IT to ensure data processes are automated and efficient.

Requirements

• Bachelor's Degree in an analytical discipline such as statistics, mathematics, engineering, computer science, or other business discipline.
• Minimum 5 years of technical experience in data analysis and business intelligence.
• Minimum 2 years of people leadership experience managing a team of 4 or more associates.
• Demonstrated experience building and presenting story-driven presentations based on analytics.
• Experience working in a SQL environment with comprehensive knowledge of SSMS, SSIS, and SSRS.
• Strong working knowledge of Cloud Technologies (e.g., Azure Synapse Analytics, Snowflake) and Power Platforms (Power BI, Power Automate, Power Apps).
• Knowledgeable in process improvement and metrics development.
• Knowledgeable in regulations governing health care industries or related adjacent industries.
• Ability to be creative and proactive in large initiatives.
• Excellent oral and written communication skills, with executive presence for effective interaction with senior audiences.
• Highly collaborative mindset with excellent relationship-building skills.

Nice-to-haves

• Advanced Degree in a quantitative discipline such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering, or related field.
• Advanced skills in SQL, SAS, and other data systems.
• Experience creating analytics solutions for various healthcare sectors.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off including company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan based on performance