Graytitude - Boston, MA

posted 3 months ago

Full-time - Mid Level
Boston, MA
Professional, Scientific, and Technical Services

About the position

As the Manager of Business Operations at Graytitude, you will play a pivotal role in overseeing workflow efficiency and ensuring the smooth operation of various business functions. Your responsibilities will include maintaining and updating databases, managing accounts payable and receivable, and collaborating closely with the Accountant and President to manage invoices. You will ensure compliance with firm policies and regulatory requirements while providing operational support to different teams. This role requires you to track critical deadlines and generate weekly reports on key metrics, maintaining accuracy in various tracking tools to facilitate seamless operations. In this position, you will be responsible for monitoring workflow efficiency and suggesting improvements as necessary. You will address any bottlenecks or challenges that arise in daily tasks and collaborate with the CPA to ensure precise record-keeping. Your duties will also include depositing and tracking incoming receivables, ensuring accurate and prompt distribution to vendors, and coordinating with the Accountant for accurate fund tracking and firm records. You will ensure that all employees adhere to company policies and assist the Firm President in administrative procedures to run the firm effectively. Reporting will be a key aspect of your role, as you will coordinate with all teams to provide weekly reports on key company statistics and key performance metrics. Additionally, you will provide operational support by backing up other teams when needed, tracking due dates for memberships, insurance payments, and rent payments, and maintaining various trackers to ensure the smooth operation of the business.

Responsibilities

  • Maintain up-to-date knowledge of various systems and databases.
  • Monitor workflow efficiency and suggest improvements as needed.
  • Address bottlenecks or challenges in daily tasks.
  • Collaborate with the CPA for precise record-keeping.
  • Deposit and track incoming receivables.
  • Ensure accurate and prompt distribution to vendors.
  • Collaborate with the Accountant for accurate fund tracking and firm records.
  • Pay invoices promptly and accurately.
  • Coordinate with the Accountant and President as needed.
  • Ensure proper tracking and association with clients.
  • Ensure policy adherence by all employees.
  • Assist Firm President in administrative procedures to run the firm.
  • Coordinate with all teams to provide weekly reports on key company stats.
  • Provide key performance metric reports.
  • Back up other teams when needed to keep divisions on track.
  • Track due dates for BBO memberships, insurance payments, rent payments, and the like.
  • Maintain Check Tracker, Commission Trackers.
  • Audit file updates recorded in CRM and CM systems.
  • Ensure smooth operation of the business.

Requirements

  • BA from a 4-year college or experience equivalent.
  • Familiarity with QuickBooks.
  • Operations experience at a non-profit organization or private company.
  • Exceptional understanding of technology and web-based applications.

Nice-to-haves

  • Spanish fluency.
  • Prior IT experience.
  • Prior marketing experience.
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