Manager, Business Operations

Braintree - Austin, TX

Full-time - Mid Level

Austin, TX

Personal and Laundry Services

About the position

As the Manager of Business Operations at PayPal, you will play a pivotal role in delivering on the top priorities of the organization while scaling to meet the growing demands of stakeholders. This position is situated within the Office of the CTO, which is responsible for managing and delivering PayPal's comprehensive Technology roadmap. The Business Operations team is dedicated to driving predictable and streamlined operations, enhancing efficiencies, and elevating employee engagement with sustainable consistency across the organization. Your leadership will significantly impact the entire Technology team by overseeing business operations that touch nearly every aspect of the team's daily experience, enabling each member to achieve success in their roles. Additionally, your role will directly influence and guide the decisions of the Leadership team while coordinating with other Technology Chief of Staffs. You will be responsible for establishing and maturing performance tracking, operating rhythms, and financial stewardship, fostering seamless alignment and innovation across the CTO. In your day-to-day activities, you will drive accountability and process improvement related to the Technology Hiring Ramp, Workforce Planning Principles, and Hiring practices. You will manage the technology budget management process and coordinate all operating cadences for the Office of the CTO. Collaboration with external partners such as HR, Finance, and Talent Management will be essential, as will coordinating executive presentations and Technology OKR and KPI reporting. You will also play a key role in coordinating employee engagement initiatives and establishing cross-functional partnerships throughout Technology and Business teams to drive results.

Responsibilities

• Drive accountability and process improvement with the Technology Hiring Ramp, WFP Principles and Hiring practices
• Manage the technology budget management process
• Coordinate all operating cadences for the Office of the CTO
• Collaborate with external partners such as HR, Finance, and Talent Management
• Coordinate executive presentations
• Oversee Technology OKR and KPI reporting
• Facilitate employee engagement initiatives
• Establish and maintain cross-functional partnerships throughout Technology and Business teams to drive results

Requirements

• At least 7+ years of experience within an operational, planning or project management role
• Ability to quickly make sense of, combine, and organize information into meaningful patterns
• Experience with workforce planning and management is preferred
• Strong financial background (budgeting, forecasting, planning)
• Comfortable with ambiguity and confident in implementing robust processes
• Ability to drive cross-functional alignment among all leadership levels
• Ability to manage multiple projects or workstreams simultaneously
• Skilled in identifying complex problems and developing solutions
• Proficient in Microsoft PowerPoint and creating high-quality, Executive-level presentations
• Ability to deliver a high volume of Executive-level presentations in short periods of time
• Ability to manage a high volume of fast-paced and quickly changing details and requests from leaders

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Mental health resources
• Financial health resources