Manager Business Operations

Freeman - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Administrative and Support Services

About the position

The Manager - Business Operations at Freeman is a pivotal role responsible for overseeing activities within a designated geographic region to ensure optimum efficiency, profitability, and service delivery that aligns with Freeman's standards of excellence. This position plays a crucial role in supporting the Audio Visual and Event Technology team, and it is eligible for a hybrid work schedule, typically requiring in-office and/or show-site presence 2-3 days per week based out of Las Vegas, NV. The Manager will work closely with clients, sales staff, operations, cross-functional leaders, and project managers to develop comprehensive event plans that include the coordination of pre-production, onsite, and post-production activities, all while adhering to the event budget. In this role, the Manager acts as Freeman's representative in the region, engaging with relevant stakeholders such as facilities, union leadership, vendors, and the Freeman Expo branch. The position requires tracking production activities to ensure that planning milestones and resource allocation goals are met, as well as developing and delivering progress reports as necessary. The Manager will enforce company policies and procedures, ensuring compliance and operational integrity across all functions. Additionally, the Manager will oversee hiring, staffing, discipline, and training efforts, while also managing production budget and bid reviews, assisting with final invoice reviews as needed. Regular visits and audits of events in the region are essential to ensure that production, safety, and customer service standards are upheld. The role promotes a positive attitude and teamwork among all personnel and stakeholders, and it involves reviewing and updating facility profiles for assigned locations to ensure accuracy and relevance of operational information. The Manager will also assist with local venue site surveys to facilitate proper event planning and will review operational procedures to recommend improvements that enhance efficiency, service delivery, and safety protocols.

Responsibilities

• Oversee activities within an assigned geographic region to ensure efficiency, profitability, and service delivery.
• Develop event plans in collaboration with clients, sales staff, and project managers, coordinating pre-production, onsite, and post-production activities.
• Act as Freeman's representative to stakeholders such as facilities, union leadership, and vendors.
• Track production activities to meet planning milestones and resource allocation goals, delivering progress reports as needed.
• Enforce company policies and procedures to ensure compliance.
• Manage hiring, staffing, discipline, and training processes with functional heads.
• Oversee production budget and bid reviews, assisting with final invoice reviews as necessary.
• Conduct visits and audits of events to ensure production, safety, and customer service standards are met.
• Promote teamwork and a positive attitude among personnel and stakeholders.
• Review and update facility profiles for assigned facilities in the region.
• Ensure operational and execution information is accurate and up to date.
• Assist with local venue site surveys for event planning.
• Review operational procedures and recommend improvements for efficiency and safety.

Requirements

• Bachelor's degree preferred; High School Diploma or Equivalent with a minimum of seven years of experience required.
• Minimum of two years of leadership experience.
• Minimum of three years of event industry experience.
• Proven experience with company policies and procedures, including operating procedures.
• Proven experience with OSHA requirements.
• Proven experience with employment law policies and procedures (Title VII, ACA, ADA, FMLA, etc.).
• Experience with sales and selling practices.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off