Manager, Business Relationships

HCSS Employer - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Manager, Business Relationships at HCSS is responsible for enhancing internal business relationships and ensuring that solutions align with business strategies. This role involves leading a team of business process analysts to identify areas for improvement, gather requirements, and document business needs, all while supporting the company's objectives and anticipating changes that may impact strategy.

Responsibilities

• Supports and connects departments and stakeholders to ensure that solutions support the business objectives.
• Proactively anticipate changes that may affect the company's strategy.
• Lead a team of Business Process Analysts that will gather requirements, understand business problems, identify impacted users, and have a deep understanding of all business requests.
• Build business relationships between the Business Strategy and Operations team, departments, and stakeholders.
• Strong understanding of customer support, customer success, sales, and go-to-market business processes.

Requirements

• Bachelor's degree preferred, or 5+ years of relevant work experience
• 5+ years of experience in leading a high-functioning process analyst team
• Expertise in business process analysis, requirements gathering, and enterprise application support for customer data life cycle through all back-end office applications
• Experience working in business applications including Salesforce, JIRA/Confluence, NetSuite, and Spiff
• Excellent communication skills
• Ability to work independently and manage priorities properly.

Benefits

• Flexibility for you to work in-office, remote, or hybrid.
• Medical and Dental Premiums.
• On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
• 401K with match.
• Tuition reimbursement.