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Heavy Construction Systems Specialists - Houston, TX
posted 2 months ago
About the position
The Manager, Business Relationships role at HCSS is focused on enhancing internal business processes by building strong relationships across departments. This position involves leading a team of business process analysts to identify areas for improvement, document requirements for change, and ensure alignment with the company's strategic objectives. The role is pivotal in connecting various business functions to streamline operations and support customer success.
Responsibilities
- Supports and connects departments and stakeholders to ensure that solutions support the business objectives.
- Proactively anticipate changes that may affect the company's strategy.
- Lead a team of Business Process Analysts that will gather requirements, understand business problems, identify impacted users, and have a deep understanding of all business requests.
- Build business relationships between the Business Strategy and Operations team, departments, and stakeholders.
- Strong understanding of customer support, customer success, sales, and go-to-market business processes.
Requirements
- BS degree preferred, or 5+ years of relevant work experience
- 5+ Years of experience in leading a high-functioning process analyst team
- Expertise in business process analysis, requirements gathering, enterprise application support for customer data life cycle through all back-end office applications, and a strong business understanding
- Experience working in business applications including, but not limited to, Salesforce, JIRA/Confluence, NetSuite, and Spiff
- Excellent communication skills
- Ability to work independently and manage priorities properly.
Benefits
- Flexibility for you to work in-office, remote, or hybrid.
- Medical and Dental Premiums.
- On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
- 401K with match.
- Tuition reimbursement.
