Manager, Business System Management Deposit and Payment Operations

First Horizon - Memphis, TN

Full-time - Manager

Memphis, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Manager, Business System Management is responsible for overseeing and coordinating the operations of the Business System Management department at First Horizon Bank. This role involves managing Business System Managers (BSMs) who handle key systems, ensuring effective system functionality, and collaborating with business unit managers to meet operational objectives. The manager is tasked with developing strategies to enhance operational processes, mitigate risks, and implement process automation, all while maintaining a strong focus on customer service and team leadership.

Responsibilities

• Supervises subordinate staff including hiring recommendations, workload determination, and performance evaluation.
• Develops, reviews, and recommends operational systems and procedures for deposit and payment operations activities.
• Manages key vendor relationships including SOC I and SOC II, Quality, and Risk Assessments.
• Supports major projects related to deposit and payment operations, including hardware and software upgrades.
• Establishes and refines processes to promote efficiency and achieve production standards.
• Escalates obstacles impeding team progress as needed.
• Hires contract resources for larger projects when necessary.
• Responsible for the bank's end-of-year tax reporting.
• Owns SOX controls for critical systems.
• Responsible for monthly reporting on technology and non-technology initiatives.
• Tracks and resolves BWise exceptions.
• Creates a motivational and participative work environment that supports diversity and Firstpower culture.
• Exercises decision-making control to identify and resolve problems in collaboration with stakeholders.
• Commits to continuous learning and skill development.
• Leads with a collaborative work style and interacts professionally with executives and peers.

Requirements

• At least 5 years of previous banking or operations experience preferred.
• Knowledge of deposit and payment operations business processes and functions.
• Awareness of regulatory environment and implications.
• Project Management, Scrum Master, Agile Product Owner, or Business Analyst experience beneficial.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office - Word, Excel, Outlook, and Visio).
• Strong analytical skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Excellent organizational and customer service skills.
• Bachelor's degree or related experience/working knowledge of banking/operations.

Nice-to-haves

• Project Management certification
• Scrum Master certification
• Agile Product Owner certification

Benefits

• Medical with wellness incentives
• Dental and vision insurance
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match