Manager, Business System Management Deposit and Payment Operations

First Horizon Bank - Memphis, TN

Full-time - Manager

Memphis, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Manager, Business System Management at First Horizon Bank is responsible for overseeing the department that manages key systems related to deposit and payment operations. This role involves coordinating the daily functions of Business System Managers (BSMs), ensuring effective management of business requirements, defect fixes, and system testing. The manager is tasked with developing strategies to enhance operational processes, mitigate risks, and drive process automation while maintaining a strong focus on customer service and team collaboration.

Responsibilities

• Supervises subordinate staff including hiring recommendations, workload determination, and delegation of assignments.
• Develops, reviews, and recommends operational systems and procedures for deposit and payment operations activities.
• Manages key vendor relationships including SOC I and SOC II, Quality, and Risk Assessments.
• Supports major projects related to deposit and payment operations, including hardware and software upgrades.
• Establishes and refines processes to promote efficiency and achieve production standards.
• Escalates obstacles impeding team progress as needed.
• Hires contract resources for larger projects when necessary.
• Responsible for the bank's end-of-year tax reporting and SOX controls for critical systems.
• Tracks and resolves BWise exceptions and reports on technology initiatives.
• Promotes a motivational and participative work environment that supports diversity.

Requirements

• At least 5 years of previous banking or operations experience preferred.
• Knowledge of deposit and payment operations business processes and functions.
• Awareness of regulatory environment and implications.
• Experience as a Project Manager, Scrum Master, Agile Product Owner, or Business Analyst is beneficial.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, Visio).
• Strong analytical skills and ability to work under pressure.
• Excellent organizational and customer service skills.
• Bachelor's degree or related experience in banking/operations.

Nice-to-haves

• Project Management certification
• Scrum Master certification
• Agile Product Owner certification

Benefits

• Wellness program
• Health savings account
• Health insurance
• Dental insurance
• Tuition reimbursement
• Parental leave
• 401(k) with 6% match
• Vision insurance
• 401(k) matching