Manager, Business & Technology Process Management (ES Risk)

$163,300 - $186,400/Yr

Capital One - Melrose, MA

Full-time - Manager

Melrose, MA

Credit Intermediation and Related Activities

About the position

The Manager of Business & Technology Process Management at Capital One is responsible for overseeing risk management processes within the Enterprise Services Risk Office. This role involves collaborating with business partners to identify and mitigate potential risks, particularly in technology and cybersecurity. The position requires strong analytical, organizational, and communication skills to effectively manage multiple priorities and stakeholder expectations in a fast-paced environment. The Manager will also lead process-based risk assessments and contribute to the continuous improvement of risk management practices across the organization.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge to drive value during assessments.
• Analyze various business and risk data to proactively identify risks, trends, and process improvements.
• Provide guidance to business areas centered in risk management principles in accordance with Enterprise frameworks.
• Stay current on the changing regulatory environment and understand its impacts on risk management efforts.
• Lead and support project and program delivery, including project and process management, reporting, and engagement in senior leadership meetings.
• Participate in risk and other management forums and contribute to continuous improvement of risk and project management practices.
• Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives.
• Execute special projects for the team on a periodic basis.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in process management or risk management.
• At least 3 years of experience supporting, partnering, and interacting with internal and external business clients.

Nice-to-haves

• Bachelor's Degree or military experience.
• 5+ years of experience in process management or risk management, specifically in performing process-based risk assessments.
• 5+ years of project management experience leading cross-functional projects and programs.
• 5+ years of experience with analysis of information security or technology threats and risks.
• 1+ years of experience in the financial services industry, including familiarity with regulatory practices.
• 1+ years of experience in process development, documentation, and improvement experience.
• 1+ year of experience in controls development, controls management, and reporting activities.
• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC).
• 1+ years of experience with Governance, Risk, and Compliance software tools.
• Consulting experience with a Big 4 firm.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being