Manager, Business & Technology Process Management (ES Risk)

$163,300 - $186,400/Yr

Capital One - Norfolk, VA

Full-time - Manager

Norfolk, VA

Credit Intermediation and Related Activities

About the position

The Manager, Business & Technology Process Management (ES Risk) at Capital One is responsible for identifying and consulting on potential risks within the Enterprise Services Risk Office. This role involves performing process-based risk assessments, collaborating with various business partners, and ensuring that the company remains well-managed while avoiding unnecessary risks. The position requires a strong foundation in risk management principles and the ability to adapt to the evolving technology landscape.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve processes and reduce risk.
• Analyze various business and risk data and information to proactively identify risks, trends, and process improvements.
• Provide guidance to business areas centered in risk management principles in accordance with Enterprise frameworks.
• Stay current on the changing regulatory environment and understand the impacts to our efforts.
• Lead and support project and program delivery, including project and process management, reporting, and engagement in senior leadership meetings.
• Participate in risk and other management forums and contribute to continuous improvement of risk and project/program management practices.
• Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives.
• Participate in and execute other special projects for the team on a periodic basis.

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in process management or risk management
• At least 3 years of experience supporting, partnering, and interacting with internal and external business clients

Nice-to-haves

• Bachelor's Degree or military experience
• 5+ years of experience in process management or risk management, specifically in performing process-based risk assessments
• 5+ years of project management experience leading cross-functional projects and programs
• 5+ years of experience with analysis of information security or technology threats and risks
• 1+ years of experience in the financial services industry, including familiarity with regulatory practices
• 1+ years of experience in process development, documentation, and improvement experience
• 1+ year of experience in controls development, controls management, and reporting activities
• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)
• 1+ years of experience with Governance, Risk, and Compliance software tools
• Consulting experience with a Big 4 firm

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being