Manager, Business & Technology Process Management (ES Risk)

$163,300 - $186,400/Yr

Capital One - Petersburg, VA

Full-time - Manager

Petersburg, VA

Credit Intermediation and Related Activities

About the position

The Manager, Business & Technology Process Management (ES Risk) at Capital One is responsible for identifying and consulting on potential risks within the Enterprise Services Risk Office. This role involves performing process-based risk assessments, collaborating with various business partners, and ensuring that the company effectively manages risks associated with technology and cybersecurity. The position requires strong analytical, organizational, and communication skills to drive improvements in processes and reduce risks across the organization.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve our processes and reduce risk for Enterprise Services lines of business.
• Analyze various business and risk data and information to proactively identify risks, trends, and process improvements.
• Provide guidance to the business areas centered in risk management principles in accordance with Enterprise frameworks.
• Stay current on the changing regulatory environment and understand the impacts to our efforts.
• Lead and support project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for senior management and other governance activities.
• Participate in risk and other management forums and contribute to continuous improvement of risk and project/program management practices.
• Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives.
• Participate in and execute other special projects for the team on a periodic basis.

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in process management or 3 years of experience in risk management
• At least 3 years of experience supporting, partnering, and interacting with internal and external business clients.

Nice-to-haves

• Bachelor's Degree or military experience
• 5+ years of experience in process management or 5+ years of experience in risk management, specifically in performing process-based risk assessments
• 5+ years of project management experience leading cross functional projects and programs
• 5+ years of experience with analysis of information security or technology threats and risks
• 1+ years of experience in the financial services industry, including familiarity with regulatory practices
• 1+ years of experience in process development, documentation, and improvement experience
• 1+ year of experience in controls development, controls management, and reporting activities
• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)
• 1+ years of experience with Governance, Risk, and Compliance software tools
• Consulting experience with a Big 4 firm

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being