Manager, CAF Accounting

CarMax - Atlanta, GA

Full-time - Manager

Atlanta, GA

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

At CarMax Auto Finance, we prioritize the needs of our customers and associates while supporting our retail division in creating an iconic car buying experience. As a Manager in Customer Accounting & Payment Services (CAPS), you will play a pivotal role in maintaining our world-class culture by driving associate engagement and development. This position is essential in ensuring that we provide best-in-class service to our customers, store locations, and vendors in various payment and invoice functions, all while ensuring optimal efficiency, compliance, and accuracy. In this role, you will provide leadership to a team of hourly, non-exempt associates, ensuring that customer payments and other transactions are accurately posted to customer accounts. You will oversee processes to ensure they are completed in accordance with company policies and expectations within specified timeframes. Additionally, you will be responsible for fueling the talent pipeline by hiring the right people and effectively assessing, coaching, and developing associates to help them reach their full potential. Driving associate engagement will be a key focus, achieved through targeted activities and interactions. You will also ensure that daily balancing and reconciliation of account activity is completed timely and accurately. As a change leader, you will manage change effectively, ensuring that your team and others embrace new processes and initiatives.

Responsibilities

• Providing leadership to a team of hourly, non-exempt associates.
• Ensuring customer payments and transactions are posted to customer accounts accurately.
• Overseeing processes to ensure compliance with company policies and expectations.
• Hiring the right people and developing associates to meet their potential.
• Driving associate engagement through targeted activities and interactions.
• Ensuring daily balancing and reconciliation of account activity is completed timely and accurately.
• Managing change effectively to ensure team embraces new initiatives.

Requirements

• A proven track record in a management role or successful completion of the company management development program.
• Ability to champion change and influence others effectively.
• Strong interpersonal skills and ability to communicate with all levels of the organization.
• Strong analytical skills to identify trends and react accordingly.
• Proven planning, organization, and time-management skills.
• Ability to handle difficult or unexpected situations.

Nice-to-haves

• Experience in a back office, call center, and/or auto finance environment preferred.
• Moderate competency in Microsoft Office Suite.

Benefits

• Career growth opportunities
• Training and development programs
• Diversity and inclusion initiatives
• Recognition as one of the FORTUNE 100 Best Companies to Work For®