Manager, Car Care

$76,677 - $101,550/Yr

AAA Mid-Atlantic - Rockville, MD

Full-time - Mid Level

Rockville, MD

Rental and Leasing Services

About the position

As an Automotive Repair Manager for AAA, you'll oversee operations, mentor technicians, and ensure our customers receive top-notch service through every interaction. With your exceptional organizational skills, strong business acumen, and automotive expertise, you'll lead by example, fostering a culture of excellence and teamwork. Join us and enjoy the thrill of managing a state-of-the-art facility, leveraging cutting-edge technology, and fueling your passion for the automotive industry. Rev up your career and accelerate towards new heights with AAA today!

Responsibilities

• Maintain overall responsibility for service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other operational areas of the Car Care facility to meet or exceed projected net income as outlined in the annual budget.
• Effectively hire staff and schedule associates to meet changing business needs.
• Review necessary repairs with customers and associates and address questions or concerns, consistently monitor and assure high quality customer service is provided by associates on a daily basis.
• Develop external business relationships generating business for the Car Care facility and enhancing the AAA image in the community.
• Prepare weekly and monthly reports on the operations of the Car Care facility for review by management.
• Act as 'Health & Safety' Officer for location.
• Manage safety and shop compliance issues to ensure conformity with OSHA and local laws.
• Prepare income and expense budgets and ensure strict adherence to budgetary guidelines.
• Ensure that the facility meets annual revenue and net income budgets and achieves budgeted sales.

Requirements

• Associates Degree or equivalent education/experience preferred.
• Six years' experience in the automotive industry, or equivalent, including three years in a management role.
• National Institute of Automotive Service Excellence (ASE) certification as a 'Master Automotive Technician' preferred.
• Must possess and maintain a valid operator's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light and medium duty trucks.
• Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
• The ability to complete satisfactory Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Benefits

• The starting base compensation for this position is $76,677 to $101,550 annually.
• Opportunity to earn bonus through Car Care Manager incentive program.
• You'll get Sundays off each week, and another day during the week off dependent on business need.
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start.
• Over 2 weeks of Paid Time Off accrued during the first year of employment.
• 8 Paid Holidays each year.
• 401(k) plan with up to a 7% Company Match on retirement contributions.
• FREE Company-Paid Life Insurance.
• Tuition Reimbursement (up to $5,250 per year).
• FREE AAA Premier Level Membership.
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment.