Novant Health - Charlotte, NC
posted 1 day ago
About the position
The Manager of Case Management is responsible for oversight and management, operations and ongoing quality, productivity and efficiency for case management processes. Coordinates with facility and service line leaders to ensure continuity of care throughout the continuum. Connects with community resources and leaders to establish and maintain relationships. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Responsibilities
- Deliver the most remarkable patient experience in every dimension, every time.
- Foster teamwork, team member engagement, and community involvement.
- Leverage diversity and inclusion in support of quality care.
- Foster a safe patient environment driven by the principles of 'First Do No Harm'.
- Develop and continuously improve discharge planning core processes.
- Ensure 24/7 department accountability.
Requirements
- Bachelor's degree required
- Master's degree preferred
- Bachelor's degree in nursing or bachelor's degree in social work accredited by the Council on Social Work Education or bachelor's degree in related healthcare field required
- Leadership experience required
- Three years' experience in case management or related experience preferred
- Current RN licensure in appropriate state required
- Certification in Case Management or related field preferred
- Current and future trends/practice in area of responsibility
- Regulatory and governing standards, policies and procedures
- Information systems and software used in area of responsibility
- Equipment used in performing assigned duties
- Application of safety and infection control policies and procedures
- Skills in interviewing and selection process
- Understanding of budgeting, staffing, payroll and purchasing processes
- Implementation of competency, feedback, development and progressive discipline processes
- Team-building
- Conflict management, and interpersonal relationship skills
- Principles of adult learning and teaching methods/models
- Decision making, project leadership and consultation
- Delegation and communication skills
- Understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations
Nice-to-haves
- Knowledge/competence of Microsoft office products and keyboarding
