Manager Change & Employee Experience (Hybrid)

Baylor Scott & White Health - Dallas, TX

Full-time - Mid Level

Dallas, TX

Hospitals

About the position

The Manager of Change and Employee Experience is a pivotal role at Baylor Scott & White Health (BSWH), responsible for developing and implementing change management strategies that enhance the overall employee experience. This position requires a deep understanding of the end-to-end employee journey, including strategic drivers, current pain points, and future needs. The manager will gather and analyze data from various sources to inform decision-making and ensure that change management practices are applied consistently across the organization with minimal disruption to operations. In this role, the manager will help design and implement processes, metrics, and programs that support organizational change and cultural initiatives. This includes the development of change management methodologies and enterprise standardization, as well as the evolution of BSWH's change management plans to foster new ways of working and behavioral shifts within the organization. The manager will also be responsible for tailoring change plans to meet ongoing business needs and targets, ensuring that best practices are applied across all employee experience initiatives. The manager will leverage insights from both customers and employees to make data-driven decisions that enhance satisfaction and engagement. They will lead the design efforts for BSWH's end-to-end employee experience, utilizing human-centered design practices to address complex challenges and improve employee interactions. Collaboration with cross-functional stakeholders is essential to ensure that experiences resonate as intended, and the manager will share insights through effective narrative writing and storytelling, providing clear recommendations based on data analysis and testing.

Responsibilities

• Develop and implement change management strategies and methodologies.
• Design and tailor change plans to meet ongoing business needs and targets.
• Ensure consistent leading practices across employee experience initiatives.
• Identify interdependencies between customer experience (CX) and employee experience (EX) and contribute to their resolution.
• Leverage customer and employee insights to make data-driven decisions.
• Accountable for the development and execution of measurable strategies for experience programs.
• Lead end-to-end employee experience design efforts from problem framing to implementation.
• Utilize human-centered design practices to enhance employee experiences.
• Collaborate with cross-functional stakeholders to ensure experiences resonate as intended.
• Share insights and data through narrative writing and storytelling.

Requirements

• Bachelor's degree or equivalent work experience.
• 5 years of experience in change management or employee experience roles.
• Exceptional analytical skills with the ability to translate data into actionable recommendations.
• Experience designing and leading business transformation projects.
• Excellent oral and written communication skills.
• Ability to work effectively in team-based or independent environments.
• Highly organized with the ability to manage multiple projects simultaneously.

Nice-to-haves

• Previous consulting experience preferred.
• Track record of working across multiple teams to build and scale programs.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1