Manager, Chief of Staff

Capital One - Richmond, VA

Full-time - Manager

Richmond, VA

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Chief of Staff role at Capital One is designed to support the 9000+ associate Tech organization by partnering with various teams to achieve organizational goals. The Manager will play a crucial role in driving innovation, managing executive-level communications, and leading special projects to enhance operational efficiency and effectiveness within the Tech COS team.

Responsibilities

• Partner with Tech COS and teams across Tech to deliver on roadmap, ensuring high quality and on-time delivery.
• Drive innovation in process and execution across the Tech COS portfolio.
• Create executive-ready presentations and materials.
• Lead special projects autonomously and in partnership with cross-functional teams.
• Prepare the CIO for various internal and external forums including Board of Directors and Enterprise Risk Committee.
• Own highly visible written communications including the Tech Year End Memo.
• Create and manage effective processes to manage operating rhythms, requiring leadership and executional discipline.
• Re-imagine existing operations to drive more efficient and productive solutions.
• Develop relationships across the organization to act as a sounding board and thought partner.
• Support high priority initiatives across Tech SLT & Tech COS team.

Requirements

• Bachelor's Degree
• At least 5 years of experience in Project Management, Process Management, or Agile Delivery.

Nice-to-haves

• Master's Degree in Business Administration (MBA)
• 4+ years of experience managing diverse operational functions including staffing and budgeting.
• 2+ years of experience in IT development or support.
• 2+ years of experience as a Chief of Staff.
• 2+ years of experience working closely with executives.
• 2+ years of experience building strong partnerships with stakeholders.
• Exceptional verbal and written communication skills.
• Meticulous attention to detail.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being