Manager, Client Relations (Power Solutions)

$110,000 - $130,000/Yr

Xpansiv - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Manager, Client Relations (Power Solutions) at Xpansiv is responsible for managing client relationships and driving value creation within client organizations. This role focuses on maximizing growth opportunities for APX technology products and services while ensuring exceptional client management services aligned with the company's mission to support the transition to sustainable energy.

Responsibilities

• Serve as primary client relationship manager, business owner, and internal advocate.
• Foster the growth of relationships, establish and execute strategies for each client to drive profitability.
• Create and execute engagement plans for each client with a focus on evolving product use-cases and future business development opportunities.
• Maximize the value of regular touch points with each client, including product/service-related inquiries and associated resolution; some travel may be required.
• Collaborate with other APX business teams for service and product improvements, drive outcomes.
• Liaise with industry participants, power market ISOs, and system administrators on behalf of APX and other stakeholders.
• Evaluate options and make recommendations for product innovation, internal process improvement, and risk mitigation.
• Lead contracting, renewals, and on-boarding processes.
• Actively pursue cross-selling and up-selling opportunities with existing clients.
• Continuously review budget vs. actual revenue, identify and execute on opportunities for growth.

Requirements

• Bachelor's degree, preferably in business, technology, engineering, or energy/environmental studies - MBA preferred.
• Power trading/scheduling, client management, settlements, and/or sales support experience in wholesale power markets, renewables, battery storage, demand response, DERs, and/or SaaS solutions.
• Detailed knowledge of wholesale power spot market/operational rules for renewable generation, load resources, and battery resources, along with associated settlement mechanics (CAISO, ERCOT, and PJM preferred, with SPP, MISO, NYISO, and ISONE a definite plus).
• Passion for customer success management across digital technology solutions in the electricity space.

Nice-to-haves

• Experience administering SaaS solutions, program materials, and processes.
• Existing relationships with clients in the power and/or environmental markets.
• Experience testing software or reporting software issues.

Benefits

• Competitive salary based on experience and location.
• Diversity and inclusion initiatives.
• Equal employment opportunity policies.