Cardinal Health - Atlanta, GA
posted about 1 month ago
Account Management at Cardinal Health plays a crucial role in fostering and maintaining successful relationships with a designated set of customers. The primary objective is to achieve the goals and objectives set forth by both the customer and Cardinal Health. This involves long-term relationship building not only with the customers but also with other professional organizations such as Group Purchasing Organizations. The complexity of the solutions, products, or services offered can vary, ranging from simple to moderately complex selling, which requires a nuanced understanding of customer needs and the ability to adapt to various situations. In this role, Account Managers are responsible for a variety of tasks that ensure the smooth operation of programs and projects. They regularly review program activities with clients on a weekly, monthly, and quarterly basis, ensuring that all aspects of the program are on track. Attendance at all program and client meetings is mandatory, where detailed notes are taken to document key points and decisions. Monitoring program activities and associated IT projects is a critical part of the job, which includes setting due dates, assigning responsibilities, and following up on action items to ensure clarity and adherence to deadlines. Account Managers are also tasked with developing and managing activity timelines to guarantee that all deliverables are completed on schedule. They must obtain consensus on activity risks, decisions, and closures, and coordinate cross-functional teams to ensure alignment and timely completion of tasks. Effective communication is essential, as they facilitate interactions between internal teams and external clients to ensure that all objectives are understood and met. In cases of delayed activities, they are responsible for escalating issues to program leadership, particularly if activity owners are consistently missing deadlines or are unresponsive. Additionally, Account Managers manage contract amendments and project change requests, coordinating customer interactions with both internal and external partners to meet the evolving business needs of the client. They are responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership, as well as during Quarterly Business Review meetings with the client's Access and Marketing teams. This role also includes managing client access to internal applications, including client-facing data reports and data streams with third-party vendors.