Unclassified - Kansas City, MO
posted about 2 months ago
The Manager, Client Relations for the Retirement Solutions Division at SS&C is a pivotal role that involves leading a dedicated team of 8-12 associates who provide 24x7 production support to retirement plan clients. This position is hybrid, based in either Kansas City, MO or Braintree, MA, and requires a strong focus on client satisfaction and operational excellence. The Client Support Manager is responsible for facilitating daily service requests and triaging client-reported issues, ensuring that all operational needs are met with the highest level of service. This role demands exceptional leadership skills, collaboration, attention to detail, and a passion for professional development among team members. In this role, you will originate and maintain exceptional client relationships, overseeing support and service activities for designated clients. You will ensure that both tactical and strategic operational needs are managed effectively, adhering to the highest standards of service quality and operational performance. A key aspect of this position is to monitor the daily progress of client requests, ensuring timely resolutions and compliance with monthly service level agreements (SLAs). As a subject matter expert on system functionality and products, you will provide critical trend analysis and performance reports, collaborating closely with product owners and development teams to enhance system efficiencies. The impact of this role extends beyond daily operations; you will identify process improvement opportunities that enable clients to operate more effectively, thereby enhancing overall client satisfaction and loyalty. Your leadership will not only guide your team but also contribute significantly to the strategic goals of the organization, making this a highly rewarding position for those passionate about client relations and service excellence.