Cardinal Health - Columbus, OH
posted about 1 month ago
Account Management at Cardinal Health plays a crucial role in fostering and maintaining successful relationships with a designated set of customers. The primary objective is to align the goals and objectives of both the customer and Cardinal Health, ensuring that the partnership thrives over the long term. This involves not only direct interaction with clients but also collaboration with various professional organizations, such as Group Purchasing Organizations. The complexity of the solutions, products, or services provided can vary significantly, ranging from straightforward offerings to more intricate solutions that require a nuanced approach to selling. In this role, Account Managers are tasked with a variety of responsibilities that include regular reviews of program activities on a weekly, monthly, and quarterly basis. They are expected to attend all relevant program and client meetings, meticulously documenting key points and decisions made during these interactions. Monitoring all program activities and associated IT projects is essential, which includes setting due dates, assigning responsibilities, and following up on action items to ensure clarity and adherence to deadlines. Additionally, Account Managers are responsible for providing weekly reports on all program activities, soliciting feedback from task owners, and maintaining an up-to-date activity timeline that articulates progress and any delays. The role also requires the development and management of activity timelines to ensure that all deliverables are completed on schedule. Account Managers must obtain consensus on activity risks, decisions, and closures while coordinating cross-functional teams to ensure alignment and timely task completion. Effective communication between internal teams and external clients is vital to ensure that all objectives are understood and met. In cases of delayed activities, Account Managers are responsible for escalating these issues to program leadership, particularly if activity owners are consistently missing deadlines or are unresponsive. Furthermore, the role involves managing contract amendments and project change requests for clients, coordinating customer interactions with both internal and external partners to meet the evolving business needs of the client. Account Managers are also responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership, as well as during Quarterly Business Review meetings with the client's Access and Marketing teams. They manage client access to internal applications, including client-facing data reports and data streams with third-party vendors.