Cardinal Health - Honolulu, HI
posted about 1 month ago
Account Management at Cardinal Health plays a crucial role in fostering and maintaining successful relationships with a designated set of customers. The primary objective is to align the goals and objectives of both the customer and Cardinal Health, ensuring mutual success. This role involves long-term relationship building not only with customers but also with various professional organizations, such as Group Purchasing Organizations. The complexity of the solutions, products, or services offered can vary significantly, ranging from simple to moderately complex selling scenarios. In this position, Account Managers are tasked with regularly reviewing program activities on a weekly, monthly, and quarterly basis with clients. They are responsible for attending all program and client meetings, meticulously documenting key points and decisions made during these interactions. Monitoring all program activities and associated IT projects is essential, which includes setting due dates and identifying responsible parties. Following up on action items from meetings is critical to ensure clarity in responsibilities and adherence to deadlines. Account Managers are also expected to provide weekly reports on all program activities, solicit feedback from task owners, and maintain an up-to-date activity timeline that articulates progress and delays. They develop and manage activity timelines to ensure that all deliverables are completed on schedule, obtain consensus on activity risks, and facilitate communication between internal teams and external clients. Additionally, they are responsible for managing contract amendments and project change requests, coordinating customer interactions with internal and external partners, and presenting current and future program expectations during meetings with client leadership. This role requires a proactive approach to managing client access to internal applications and data reports, ensuring that all client needs are met efficiently.