Manager, Client Relations

$79,700 - $113,800/Yr

Cardinal Health - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Merchant Wholesalers, Nondurable Goods

About the position

Account Management at Cardinal Health plays a crucial role in fostering and maintaining successful relationships with a designated set of customers. The primary objective is to align the goals and objectives of both the customer and Cardinal Health, ensuring mutual success. This role involves long-term relationship building not only with customers but also with various professional organizations, such as Group Purchasing Organizations. The complexity of the solutions, products, or services offered can vary significantly, ranging from simple to moderately complex selling scenarios. In this position, Account Managers are tasked with regularly reviewing program activities on a weekly, monthly, and quarterly basis with clients. They are responsible for attending all program and client meetings, meticulously documenting key points and decisions made during these interactions. Monitoring all program activities and associated IT projects is essential, which includes setting due dates and identifying responsible parties. Following up on action items from meetings is critical to ensure clarity in responsibilities and adherence to deadlines. Account Managers are also expected to provide weekly reports on all program activities, solicit feedback from task owners, and maintain an up-to-date activity timeline that articulates progress and delays. They develop and manage activity timelines to ensure that all deliverables are completed on schedule, obtain consensus on activity risks, and facilitate communication between internal teams and external clients. Additionally, they are responsible for managing contract amendments and project change requests, coordinating customer interactions with internal and external partners, and presenting current and future program expectations during meetings with client leadership. This role requires a proactive approach to managing client access to internal applications and data reports, ensuring that all client needs are met efficiently.

Responsibilities

• Regularly review weekly, monthly & quarterly program activities with the client.
• Attend all program and client meetings, taking detailed notes during interactions and internal strategy sessions.
• Monitor all program activities and IT projects associated with the program, including setting due dates and responsible parties.
• Follow up on action items from meetings, ensuring responsibilities are clear and deadlines are met.
• Provide weekly reports on all program activities.
• Solicit feedback from activity/task owners on sub-tasks.
• Maintain an up-to-date activity timeline, articulating progress and delays.
• Develop and manage activity timelines to ensure all deliverables are completed on schedule.
• Obtain consensus for activity risks, decisions, and closures.
• Coordinate cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
• Facilitate communication between internal teams and external clients to ensure all activity objectives are understood and met.
• Escalate delayed activities to program leadership if activity owners are consistently missing deadlines or are unresponsive.
• Manage contract amendments and project change requests for the client.
• Coordinate customer interactions with internal & external partners to meet evolving business needs.
• Share and present current and future program expectations during weekly meetings with client leadership and Quarterly Business Review meetings with client's Access and Marketing teams.
• Manage client access to internal applications including client-facing data reports and data streams with third-party vendors.

Requirements

• Minimum 5 years related client services experience, preferred.
• Minimum 5 years' experience in managing complex program activities with high accountability, preferred.
• Bachelor's degree preferred.
• Ability to travel - less than 25%.
• Proven product knowledge in business area.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs