Cardinal Health - Juneau, AK
posted about 1 month ago
Account Management at Cardinal Health plays a crucial role in managing the success of relationships with an assigned set of customers. The primary objective is to achieve the goals and objectives identified by both the customer and Cardinal Health. This position is responsible for fostering long-term relationships not only with customers but also with other professional organizations, such as Group Purchasing Organizations. The complexity of the solutions, products, or services offered can vary, ranging from simple to moderately complex selling, which requires a nuanced understanding of customer needs and the ability to adapt strategies accordingly. In this role, Account Managers are tasked with regularly reviewing program activities with clients on a weekly, monthly, and quarterly basis. They attend all program and client meetings, taking detailed notes to ensure that all key points and decisions are documented. Monitoring all program activities and associated IT projects is essential, which includes setting due dates and responsible parties, as well as following up on action items to ensure clarity in responsibilities and adherence to deadlines. Weekly reporting on all program activities is also a critical responsibility, along with soliciting feedback from activity/task owners on sub-tasks. Account Managers develop and manage activity timelines to ensure that all deliverables are completed on schedule. They are responsible for obtaining consensus on activity risks, decisions, and closures, and they coordinate cross-functional teams to ensure alignment and timely completion of tasks related to program activities. Effective communication between internal teams and external clients is vital to ensure that all activity objectives are understood and met. In cases of delayed activities, Account Managers escalate issues to program leadership, particularly if activity owners are consistently missing deadlines or are unresponsive. Additionally, this role involves managing contract amendments and project change requests for clients, coordinating customer interactions with internal and external partners to meet the evolving business needs of the client. Account Managers are also responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership, as well as during Quarterly Business Review meetings with the client's Access and Marketing teams. They manage client access to internal applications, including client-facing data reports and data streams with third-party vendors.