Cardinal Health - Springfield, IL
posted about 1 month ago
Account Management at Cardinal Health plays a crucial role in fostering and maintaining successful relationships with a designated set of customers. The primary objective is to align the goals and objectives of both the customer and Cardinal Health, ensuring mutual success. This role involves long-term relationship building not only with customers but also with various professional organizations, such as Group Purchasing Organizations. The complexity of the solutions, products, or services offered can vary, ranging from simple to moderately complex selling, which requires a nuanced understanding of customer needs and the ability to adapt strategies accordingly. In this position, Account Managers are responsible for a variety of tasks that ensure the smooth operation of programs and projects. This includes regular reviews of program activities on a weekly, monthly, and quarterly basis, as well as attending all relevant meetings with clients. During these interactions, detailed notes are taken to document key points and decisions, which are essential for maintaining clarity and accountability. The role also involves monitoring all program activities and associated IT projects, setting due dates, and assigning responsibilities to ensure that all tasks are completed on schedule. Account Managers are expected to follow up on action items from meetings, ensuring that responsibilities are clear and deadlines are met. They are tasked with providing weekly reports on all program activities and soliciting feedback from activity owners on sub-tasks. Maintaining an up-to-date activity timeline is critical, as is articulating progress and delays to stakeholders. The role requires obtaining consensus on activity risks, decisions, and closures, as well as coordinating cross-functional teams to ensure alignment and timely completion of tasks. Effective communication is a cornerstone of this role, as Account Managers facilitate communication between internal teams and external clients to ensure that all objectives are understood and met. They are also responsible for escalating any delayed activities to program leadership, particularly if activity owners are consistently missing deadlines or are unresponsive. Additionally, managing contract amendments and project change requests for clients is a key responsibility, as is coordinating customer interactions with internal and external partners to meet the evolving business needs of the client. Account Managers play a vital role in sharing and presenting current and future program expectations during weekly meetings with client leadership, as well as during Quarterly Business Review meetings with the client's Access and Marketing teams. They also manage client access to internal applications, including client-facing data reports and data streams with third-party vendors.