Oracle - Denver, CO
posted 2 months ago
The Central Client Success organization at Oracle is dedicated to ensuring customer longevity, retention, and incremental revenue growth. We are currently seeking a Manager of Customer Success who will lead a team of Client Success Specialists. This role is pivotal in driving maximum adoption of Oracle Health solutions, enhancing product usage, and ensuring customer satisfaction. The Manager will be responsible for fostering a positive team environment that emphasizes professionalism, trust, and accountability. This position is hybrid, requiring candidates to work from one of Oracle's hubs located in Denver, CO, Austin, TX, or Burlington, MA. In this role, the Manager will lead their team to achieve quarterly targets focused on renewal rates, which are crucial for improving revenue and minimizing cancellations. They will be tasked with developing their team and enhancing results through increased efficiency and productivity. The Manager will establish and measure group goals, assess team performance against specific objectives, and create opportunities for expansion sales. Additionally, they will be involved in the hiring process, conducting interviews, performance reviews, and providing career development coaching. Regular performance metrics will be reported to senior management, ensuring transparency and accountability. The ideal candidate will possess a strong background in Customer Success and cloud services, with a proven track record of leading sales and account management teams. They should be adept at navigating the complexities of customer-facing roles and understand the challenges and opportunities associated with organic growth. Building trust and confidence with business stakeholders is essential, as is experience in renewals. The Manager will oversee all aspects of customer renewal functions, initiatives, processes, and best practices, while also training and developing a high-performing team.