Manager, Client Success

$120,000 - $160,000/Yr

Ryan - Dallas, TX

Full-time - Mid Level

Hybrid - Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Manager, Client Success is responsible for communicating the Firm's vision and capabilities to the marketplace, engaging clients in a consultative manner to provide customized solutions for both acquired and existing Ryan clients. This role focuses on expanding and cross-selling within client relationships while fostering a positive team environment and ensuring client satisfaction.

Responsibilities

• Foster a positive team environment by actively collaborating with and supporting team members.
• Collaborate with the Account Team to develop responses to requests for proposals.
• Build and maintain key relationships with significant contacts in collaboration with the account Client Principals and Account Team.
• Oversee the client onboarding process to maintain and build relationships with newly acquired clients.
• Anticipate client issues and needs to minimize client churn.
• Upsell and cross-sell products and services across Ryan's suite of services and products.
• Review and resolve client concerns to improve the client experience via the Account Team.
• Understand and promote the value of all Ryan products.
• Maintain activities in Salesforce and create client success dashboards.
• Analyze client performance and industry metrics to identify patterns and areas for improvement.

Requirements

• Bachelor's degree with 5+ years of experience in a related field.
• Proven work experience as a Client Success Manager or similar role.
• Exceptional ability to communicate and foster positive business relationships internally and externally.
• Experience leading clients through the acquisition process is a significant plus.
• Strong administrative and communication skills (verbal and written).
• Ability to multi-task with a sense of urgency under pressure and prioritize work.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.

Nice-to-haves

• Experience with data and reporting tools within PowerBi or other data visualization tools.
• CRM experience in entering, reviewing, and reporting activity such as Salesforce.

Benefits

• Hybrid work options
• Generous personal time off (PTO)
• 14-weeks of 100% paid leave for new parents (adoption included)
• Monthly gym membership reimbursement or gym equipment reimbursement
• 401K with employer match
• Tuition reimbursement after one year of service
• Fertility assistance program
• Four-week company-paid sabbatical eligibility after five years of service