About the position
The position manages the daily operations of Commercial Printing Operations and is responsible for providing and utilizing existing and emerging technologies in document design and development, application software, centralized and distributed hardware, hard copy and soft copy media, and distribution technologies. The role involves developing and implementing policies and procedures for the Output Services function, which includes operator training and development, output services scheduling, and installation, re-start, and recovery procedures. The manager will monitor and report all production outages and perform proactive analysis on all factors impacting availability and service level achievement. Additionally, the position manages IT Infrastructure Operations staff.
Responsibilities
- Manage Commercial Printing Operations, ensuring timely and accurate completion of all work orders in the Electronic Print and Manual Mail/Fulfillment areas.
- Organize, implement, and process changes and improvements for the Electronic Print and Manual Mail/Fulfillment areas.
- Manage Output Services staff, including developing yearly performance plans, preparing and administering performance appraisals, providing behavior and performance counseling, recruiting, interviewing, and selecting prospective employees, and managing daily performance.
- Participate in planning and implementation of key projects to improve or enhance performance in the Electronic Print and Manual Mail/Fulfillment area.
- Interact with other management and affiliated organizations, conduct project research, vendor interaction, and feasibility studies.
- Develop process operating procedures and research alternatives to streamline operations while remaining abreast of new technologies.
- Perform other duties as assigned or requested.
Requirements
- High School diploma.
- 6 years experience with electronic print and mail processes, including high-speed printers, inserters, metering, and sorting.
- 6 years experience with an automated document factory and associated software applications.
- 3 years management experience, including people and workload scheduling.
Nice-to-haves
- Bachelor's Degree.
