Manager, Communications Business Partner

$85,100 - $121,600/Yr

Cardinal Health - Nashville, TN

Full-time - Mid Level

Nashville, TN

Merchant Wholesalers, Nondurable Goods

About the position

The Manager, Communications Business Partner at Cardinal Health plays a pivotal role in defining and executing communication and public relations strategies that align with the company's business objectives, image, and reputation. This position is crucial for both internal and external stakeholders, as it involves building and maintaining relationships with external entities such as media and community organizations. The Manager is responsible for designing meetings and communications that leverage these relationships to promote the company effectively. In this role, the Manager will develop and implement comprehensive communication strategies aimed at engaging both external and internal stakeholders, particularly focusing on Health Systems, Specialty Physician Practices (including rheumatology, multi-specialty infusion, retina, and nephrology), and Strategic Accounts. The Manager will apply world-class communication principles and practices, contributing significantly to the communications strategies of the Pharmaceutical & Specialty Solutions segment. The position requires a deep understanding of the segment, business functions, services, and solutions, enabling the Manager to guide leaders on effective communication methods and provide meaningful feedback. Collaboration with various teams, including marketing and corporate communications, is essential to ensure consistent communication processes and protocols are followed. The Manager will also be responsible for developing processes and protocols for new initiatives and programs, ensuring that all communications reflect the company's mission, values, and priorities while mitigating risks.

Responsibilities

• Guide leaders on effective communication methods and provide genuine, meaningful feedback.
• Collaborate with leaders, staff, and external partners to develop and implement strategic external and internal communication plans.
• Seek and maintain comprehensive understanding of the segment/business/function/services and solutions.
• Collaborate with communications partners within Enterprise Communication to follow consistent communications processes, protocols and reporting standards.
• Develop and maintain effective working relationships with marketing, corporate communications, and business teams, as well as outside agencies and consultants.
• Develop process and protocols for existing and new initiatives and programs.
• Develop PR and thought leadership plans for the programs and solutions supporting Specialty Physician Practices.
• Execute and manage PR and thought leadership tactics, including media outreach and engagement and oversight of external PR agencies.
• Create communication deliverables such as scripts, news releases, pitch letters, talking points, thought leadership articles, and social media posts.
• Collaborate with Marketing on joint initiatives such as product launches and annual customer meetings.
• Act as leader on business-specific issues and contribute to the company's crisis communication and business continuity plans.
• Provide executive communications support, including support for external presentations and messaging development.
• Track and measure external activities.
• Create and manage social content calendar, coordinating social initiatives with enterprise social media team.
• Develop and curate social content using both internal and external sources.
• Manage social engagements with followers and other external audiences.
• Create and coordinate internal announcements for the Health Systems and Specialty Physician Practices and Strategic Accounts teams.
• Create and manage content for internal channels such as Intranet and internal newsletters.
• Develop content to support the roll-out of strategic business initiatives.

Requirements

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 6+ years of experience in communications, public relations or related field, preferred.
• Communications project management experience, preferred.
• Previous healthcare communications experience, preferred.
• Exceptional oral and written communication skills.
• Applied knowledge in working with social media and digital communications.
• Knowledge of effective branding strategies and plans for implementation.
• Self-directed, action oriented, forward-thinking and innovative with high ethical standards.
• Strong analytical skills, good judgment and strong operational focus.
• Strong organizational and project management skills.
• Team player with the ability to work cross functionally with peers and other business leaders.
• Demonstrated ability to lead change in the face of adversity; to challenge the status quo constructively.
• A 'role-up-your sleeves' mentality, requiring hands-on execution of deliverables.
• Decisive individual with a 'big picture' and enterprise-wide perspective.
• Ability to effectively manage a variety of complex issues that arise quickly and require immediate attention.

Nice-to-haves

• Experience in managing social media measurement and reporting.
• Familiarity with crisis communication and business continuity plans.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs