Manager, Communications Business Partner

$85,100 - $121,600/Yr

Cardinal Health - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Merchant Wholesalers, Nondurable Goods

About the position

The Manager, Communications Business Partner at Cardinal Health plays a pivotal role in defining and executing communication and public relations strategies that align with the company's business objectives and enhance its image and reputation among both internal and external stakeholders. This position is crucial for building and maintaining relationships with external stakeholders, including media and community organizations, and for designing effective meetings and communications that leverage these relationships to promote the company effectively. In this role, the manager is responsible for developing and executing comprehensive communication strategies and tactics aimed at engaging both external and internal stakeholders, particularly focusing on Health Systems, Specialty Physician Practices (including rheumatology, multi-specialty infusion, retina, and nephrology), and Strategic Accounts. The manager applies world-class communication principles and practices, contributing significantly to the communications strategies of the Pharmaceutical & Specialty Solutions segment. The position requires a deep understanding of the segment, business functions, services, and solutions, and involves collaboration with various teams, including marketing and corporate communications, to ensure consistent communication processes and protocols. The manager will also develop processes and protocols for new initiatives and programs, ensuring that all communications reflect the company's mission, values, and priorities while effectively mitigating risks.

Responsibilities

• Guide leaders on effective communication methods and provide genuine, meaningful feedback.
• Collaborate with leaders, staff, and external partners to develop and implement strategic external and internal communication plans that reflect the company's mission, values, brand, and priorities while mitigating risk.
• Seek and maintain a comprehensive understanding of the segment/business/function/services and solutions.
• Collaborate with communications partners within Enterprise Communication to follow consistent communications processes, protocols, and reporting standards.
• Develop and maintain effective working relationships with marketing, corporate communications, and business teams, as well as outside agencies and consultants that support Communications and the business.
• Develop processes and protocols for existing and new initiatives and programs.
• Develop PR and thought leadership plans for the programs and solutions supporting Specialty Physician Practices.
• Execute and manage PR and thought leadership tactics, including media outreach and engagement and oversight of external PR agencies.
• Create communication deliverables such as scripts, news releases, pitch letters, talking points, thought leadership articles, and social media posts.
• Collaborate with Marketing on joint initiatives such as product launches, annual customer meetings, and content marketing initiatives.
• Act as a leader on business-specific issues and contribute to the company's crisis communication and business continuity plans, including customer communications and stakeholder engagement.
• Provide executive communications support, including support for external presentations, messaging or script development, and presentation coaching.
• Track and measure external activities.
• Create and manage social content calendar, coordinating social initiatives with the enterprise social media team.
• Develop and curate social content using both internal and external sources.
• Work with Creative Services to develop visual assets for social posts.
• Manage social engagements with followers and other external audiences.
• Manage social media measurement and reporting.
• Create and coordinate internal announcements for the Health Systems and Specialty Physician Practices and Strategic Accounts teams.
• Create and manage content for internal channels (Intranet, Viva Engage, internal newsletter, etc.).
• Curate feature stories for internal newsletters.
• Develop content and provide support with key internal meetings, town hall meetings, leadership meetings, and National Sales Meetings.
• Support internal cultural initiatives.
• Develop internal content to support the roll-out of strategic business initiatives.
• Counsel senior executives and other stakeholders on critical communication issues.
• Work with senior leadership to anticipate and respond to urgent issues.
• Create and coordinate executive messages for external and internal stakeholders.

Requirements

• Bachelor's degree in a related field, or equivalent work experience, preferred.
• 6+ years of experience in communications, public relations, or a related field, preferred.
• Communications project management experience, preferred.
• Previous healthcare communications experience, preferred.
• Exceptional oral and written communication skills.
• Applied knowledge in working with social media and digital communications.
• Knowledge of effective branding strategies and plans for implementation.
• Self-directed, action-oriented, forward-thinking, and innovative with high ethical standards.
• Strong analytical skills, good judgment, and strong operational focus.
• Strong organizational and project management skills.
• Team player with the ability to work cross-functionally with peers and other business leaders.
• Demonstrated ability to lead change in the face of adversity; to challenge the status quo constructively.
• A 'role-up-your sleeves' mentality, requiring the person taking this position to be hands-on and create and execute on deliverables as well as being a leader.
• Decisive individual who possesses a 'big picture' and enterprise-wide perspective.
• Ability to effectively manage a variety of complex issues that arise quickly and require immediate attention.
• Ability to manage and work effectively within specified budgets.
• Demonstrated ability to achieve results individually through initiative and work collaboratively with others.
• Strong curiosity, strategy skills, and ability to persuade.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs