Manager Community

$69,000 - $110,500/Yr

AvalonBay Communities - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Real Estate

About the position

At AvalonBay Communities, we are dedicated to creating exceptional living experiences for our residents and a supportive environment for our associates. As a Community Manager, you will play a pivotal role in leading our leasing team and managing the operations of our apartment communities. Your primary responsibility will be to ensure that our residents enjoy a luxurious living experience while also maintaining the highest standards of property management. This position is not just about managing properties; it’s about pioneering a new standard in apartment living. You will be at the forefront of our mission to redefine what it means to live in style and comfort. In this role, you will oversee all aspects of office operations, including leasing, resident relations, and collaboration with maintenance teams. You will be responsible for meeting financial performance goals and ensuring that our communities are not only well-managed but also thriving. Your leadership skills will be essential in fostering a positive environment for both residents and associates, creating a community that feels like home. As a Community Manager, you will also be tasked with organizing resident events and initiatives that promote a sense of community among residents. You will enforce lease agreements and community policies consistently and fairly, ensuring that all residents feel valued and heard. Your ability to manage the property’s budget, including revenue, expenses, and capital improvements, will be crucial in maintaining the financial health of the community. This role requires a proactive approach to problem-solving and a commitment to excellence in customer service.

Responsibilities

• Oversee the overall management of an apartment community or group of communities.
• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements.

Requirements

• High School diploma or equivalent (GED) required.
• Bachelor's degree preferred.
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
• Ability to exercise professional judgment with composure.
• Manages contracts with third party service providers as demonstrated by previous work experience.

Benefits

• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on apartment homes.
• Growth based on achievement and promotion from within.
• Associate recognition programs.